You can buy any of our premium loose-leaf teas in a range of sizes. Our standard size is 3.5 ounces (which is roughly 1/4 pound or 100 grams). This size comes in a light-blocking, resealable pouch. We also offer a 2 ounce bag, a 7 ounce bag (which is 10% off the standard size), and a 14 ounce bag (which is 20% off the standard size). We also offer a Sample size, which is about .50 ounce and allows you to try just a cup or two of tea.
Generally, you will get 20 to 30 servings of tea from a 3.5 ounce bag. Some teas allow for multiple infusions, so you can get many more servings from them. Our sample sizes include enough tea for 1-3 cups of tea.
We source fresh teas from around the globe, constantly replenish our supplies with fresh teas, and take serious measures to keep our tea fresh. Once you open your tea pouch, your tea will stay optimally fresh for six months to a year if stored away from heat and moisture in our resealable pouches. We also have a selection of exquisite tea canisters to help you keep your tea fresh for a year or longer.
Yes. We offer free shipping for orders over $50. For orders under $50, we offer priority USPS or UPS shipping within the U.S. for $5.95. (We determine which shipping method will get your purchase to you fastest and we will ship accordingly.) Orders placed before 2 PM Pacific Time are usually sent out the same business day (Saturday and Sunday are not business days). UPS International to Canada is automatically provided as shipping options on our website order form.
We package orders with the utmost care to ensure their safe arrival. Aesthetically speaking, all orders include coordinating tissue paper and a hand-written note. Although we take pride in our careful packaging of teas and teaware, accidents do sometimes happen during shipping. If you find that your order was damaged during shipping, please email us at firstname.lastname@example.org and we will exchange it at no charge.
All food items (including tea) are non-returnable and non-exchangeable once opened. All accessories, teapots, teacups and candles are fully exchangeable if in original condition. If you would like to exchange an unopened piece of teaware or item, please email us with the reason for the exchange at email@example.com within 48 hours of receipt of your order.
We apologize that your order was damaged. While we take great care in packaging our orders, accidents do sometimes happen. Please email us a photo of the damaged item at firstname.lastname@example.org within 48 hours of receipt of your order. We will gladly process an exchange at no charge to you.