We offer free shipping for orders over $50. For orders under $50, we offer priority USPS or FedEx Ground shipping within the Continental U.S. for $5.95. (Based on your address and the time/day of your order, we can determine which shipping method will get your purchase to you fastest and we will ship accordingly.) Orders to Hawaii, Alaska and Puerto Rico subject to a $5 surcharge fee.
We now offer 2nd Day FedEx shipping for only $15.
FedEx Overnight and FedEx International to Canada are also automatically provided as shipping options on our website order form.
We can ship via FedEx International. For rates, please email us at mailto:firstname.lastname@example.org
All food items (including tea) are non-returnable and non-exchangeable once opened. All accessories, teapots, teacups and candles are fully exchangeable if in original condition. If you would like to exchange an unopened piece of teaware or item, please email us with the reason for the exchange at email@example.com within 48 hours of receipt of your order.
While we take great care in packaging our orders, accident do sometimes happen. Please email us at firstname.lastname@example.org within 48 hours of receipt of your order. We will gladly process an exchange at no charge to you.
Please email us at mailto:email@example.com and we will get back to you as soon as possible.